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F.A.Q.

Please note that all machines are hand made to order and can be tuned and customized to your preference.
If there is a color you are interested in that is not available in the machine that you are interested in, please send an email with your preferred color option.

How long can I expect for shipping?
All machines are hand made to order and will take about 4-6 weeks to complete. Once the machine is ready, you can expect delivery in about 3-5 business days within the continental United States.

INTERNATIONAL: Please allow up to 12 buisness days to receive your shipment once the machine is ready to be sent.

MACHINES:
After the process of building, tuning, and customizing your machine will be ready to ship. That process itself can take 4-6 weeks. Once your machine is ready to go orders within the USA are shipped USPS Flat Rate. If you are outside of the USA please expect about 10 business days. Orders placed outside of the USA can sometimes get stuck in Customs so they may take longer. Most machines are made to order so if Norm is on tour, you may be waiting a little longer, in which case you will be notified of any delays in your machine production.

There is a machine that is SOLD OUT that I am really interested in, do you re-make any of your machines?
If you see a machine on the site that you really like and it is SOLD OUT head to our "INFO" section and click "CONTACT". In your message please include as much information as you can about the machine and any changes, questions or comments that you would like.

I don't have a paypal account, how can I go about ordering with my credit/debit card?
Paypal actually has a feature that allows you to pay with your debit/credit card without actually having an account. If this option is not given, please write in using the "CONTACT" section and explain your problem.